Shopping Cart Hell

February 5, 2009

Last weekend I was bemoaning the lack of sales from my newly redesigned website, and my 21-year-old son had some advice for me. “Instead of selling the business letter templates only in packages, why not offer them individually?”

I protested, “Nobody will drag out their credit card information for a 99-cent purchase,” and his response was “Mom, I do it all the time when I download MP3 files and purchase items on the gaming sites.”

Inspired, I talked with my web guy and spent 7 hours last Sunday creating separate entries for 109 business letter templates. I eagerly awaited a flood of little orders on Monday, but nothing happened. I decided to submit a test order yesterday, and I found out that the shopping cart wasn’t working correctly. When I tried to purchase one of the letter templates, it took my credit card information but refused to let me download the file. I notified my web designer, and I’m hoping he can fix the shopping cart this weekend. It was working okay before we added the 99-cent items.

Today I decided to try another test. I created a new user account with my husband’s information and tried to purchase another 99-cent letter. Same problems–multiple logins required, items mysteriously disappearing from shopping cart and needing to be re-entered, and website refusing to allow me to download the eproduct I had purchased.

To make matters worse, I discovered two typos on the registration page where clients enter their information and create a username and password. Under billing address, it says “Please enter as it appears on you billing statement.” In the address section, it says “country abbreveation.” Not cool for someone in my business!

Murphy’s Law strikes again! If anything can go wrong, it will! Oh, and to make matters worse, my web designer is recovering from a virus. He holds down a full-time corporate job in addition to running his web design business on the side, and he’s been out of the office sick for a few days.

If people try to order eproducts from my website, I hope they won’t give up in frustration. Every time someone makes a purchase, my bank sends a receipt by email. I can send them the eproducts as email attachments until the shopping cart is fixed.

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